Hotel Las Torres Patagonia Services

• 24-hour front desk
• Access to health care professionals
• Airport drop off (payment)
• Airport pick up (payment)
• Airport shuttle
• Airport shuttle (additional charge)
• All plates, cutlery, glasses and other tableware have been sanitized
• Bar
• BBQ facilities (payment)
• Beauty Services
• Bike tours (payment)
• Body scrub
• Body treatments
• Breakfast takeaway containers
• Cashless payment available
• Coffee house on site
• Contactless check-in/check-out
• Cycling
• Delivered food is securely covered
• Face masks for guests available
• Facial treatments
• Family rooms
• First aid kit available
• Food can be delivered to guest accommodation
• Free WiFi
• Fruits (payment)
• Garden
• Grocery deliveries (payment)
• Guest accommodation is disinfected between stays
• Guest accommodation sealed after cleaning
• Guests have the option to cancel any cleaning services for their accommodation during their stay
• Hand sanitizer in guest accommodation and key areas
• Hiking (payment)
• Horse riding (payment)
• Hot tub/Jacuzzi (payment)
• Internet services
• Kid meals (payment)
• Laundry (payment)
• Linens, towels and laundry washed in accordance with local authority guidelines
• Massage (payment)
• Meeting/banquet facilities (payment)
• Non-smoking rooms
• Non-smoking throughout
• Physical distancing in dining areas
• Physical distancing rules followed
• Process in place to check health of guests
• Property is cleaned by professional cleaning companies
• Restaurant
• Room service
• Safety deposit box (payment)
• Sauna (payment)
• Screens or physical barriers placed between staff and guests in appropriate areas
• Shared stationery such as printed menus, magazines, pens, and paper removed
• Shuttle service
• Shuttle service (additional charge)
• Spa and wellness centre (payment)
• Spa facilities
• Spa lounge/relaxation area
• Spa/wellness packages
• Special diet menus (on request)
• Staff follow all safety protocols as directed by local authorities
• Steam room
• Thermometers for guests provided by property
• Tour desk
• Tour or class about local culture (payment)
• Use of cleaning chemicals that are effective against Coronavirus
• Walking tours (payment)
• Waxing services
• WiFi
• Wine/champagne (payment)

Hotel Las Torres Patagonia Map

Reviews

Showing 5 customer comments

Pack-Ling Lee Ibarra

December

5 /5 The best: La excelente comida del bufette. La sonrisa con que cada una de las personas te atiende sobre todo las chicas que hacen las piezas. Todo

The worst: NADA

Bianca Moreira

November

1 /5 The best: La recepción en la estancia Cerro Negro

The worst: Estimados Les hago saber de la grande decepción que tuve en el Hotel Las Torres, en torres del Paine. Fue demasiado desagradable todo que sucedió. Realmente fue una grande decepción la recepción en este lugar. Nuestra llegada en el hotel las torres fue una grande pesadilla, la cual había elegido esta fecha del 27 octubre hasta 01 de noviembre del 2011, reservado desde de febrero 2011 hotel elegido para descansar, e además estaba enferma de mi cuello, por lo tanto el que más necesitaba era una excelente atención y tranquilidad, la cual no obtuvimos. En el principio el traslado hacia el hotel la persona que nos recogió, muy buena persona, cortés, muy caballero, atencioso. En la parada del Cerro Negro también muy agradable las personas, muy buena atención excelentes. Pero, ya en el hotel que nosotros pensábamos que ya la atención ha sido tan buena en el camino, esperábamos que en el hotel también pasaría lo mismo, pero nunca pasó eso. Para empezar llegamos muy cansados del viaje al hotel, salimos de Santiago a las 01:55pm, llegamos a Punta Arenas a las 05:15am, esperamos que nos fuera a recoger en el hotel Casino Dreams a las 10:00am un viaje muy largo. Al llegar al hotel la recepcionista que nos atendió llamada Dominique era nueva, se notaba que no tenía ninguna experiencia en el trato con las personas estaba muy perdida, porque estaba intentando hacer un llamado para alguien, pero nadie contestaba el llamado e lo cual tardó unos 20 a 30 minutos intentando una e otra vez, le preguntábamos quien nos podía atender, y lo único que decía era, esperen que estoy haciendo un llamado. Cómo puede una persona dejar un cliente esperar tanto tiempo después de un largo viaje como este, e una cola tremenda de fila de personas esperando atrás de nosotros, esperando que ella conseguirá completar el llamado para después nos atender, cuando lo único que ella podía haber hecho era atendernos primero para irnos a reposar de este largo viaje, y cuando ella tuviera su espacio hacer el debido llamado telefónico. Fue impresionante la sensación que tuvimos que estábamos como empleados de ella o del hotel, o que éramos unos cualquiera que no merecíamos respecto y ni la atención adecuada. Cuando por fin logró que se completara el llamado, nos atendió y tan poco se dio el lujo de mirar la reserva para saber de qué tipo de habitación habíamos reservado o se éramos chilenos o extranjeros, estaba tan desconectada que parecía un robot, mentalizada para otra gente de habla inglesa, diciendo a cada rato sus pasaportes, sus pasaportes, le preguntamos de que pasaporte estaba hablando. Se tuviera mirado la reserva había se dado cuenta que se trataba de chilenos. En el momento de entregar las llaves de la habitación, tomó todo su tiempo como 10 minutos mirando las llaves disponibles, agarró una cualquiera, sin saber que llaves tomar, nos entregó una llave de la habitación 48 dónde eran camas separadas por donde la ubicación tenía que pasar por un pasillo al aire libre e soportar el frio en el cuello por el camino, donde yo estaba enferma del cuello. Cuando llegamos en la habitación nos chocamos realmente con la falta de organización de este hotel en tener en esta persona como recepcionista, tuvimos que hablar con unas 2 personas para intentar solucionar el problema, porque nadie quería hacerse cargo por este mal rato que estábamos pasando. Mucho descontrol, mucha desorganización. Mi pareja, decidió ir a hablar con ellos para apurasen, porque estábamos muy cansados o tenían que devolver nuestro dinero, fue cuando tomaron la decisión de pasarnos una suite matrimonial con jacuzzi, lo cual esto tardó como casi 2 horas para decidieren a entregarnos una habitación matrimonial nº 47, una reserva hecha y solicitado ya mucho tiempo en el período del comienzo del año en el mes de febrero. Por lo tanto, esto ya debía estar todo listo. Esta tal habitación con jacuzzi funcionó solamente 2 días, porque cuando regresamos a la pieza, tenían unos técnicos sacando una piezas y la dejaron inhabilitada, diciendo que el problema era por un tapón, realmente era una mentira muy tonta, porque estaba normal la jacuzzi, de ahí inventar un problema para no usar más este equipo, fue tremendamente de cabro chico esta declaración del problema encontrado, cuando la jacuzzi estaba funcionando perfectamente. A nosotros no nos interesaba una jacuzzi, porque el que fuimos en busca fue de descansar, relajar, pasarlo bien, se quisiéramos con jacuzzi, habíamos hecho la reserva con este tipo de artefacto, pero el más importante que estábamos buscando era el ambiente de paz, tranquilidad. La ubicación era muy mala de la habitación, no se podía dormir porque el segundo piso habían hospedes que pasaban toda la noche haciendo ruidos, caminando fuerte, corriendo, moviendo muebles, ruido del baño, parecía que estábamos viviendo una verdadera pesadilla, el techo con cero aislación de ruido. Las mucamas, se olvidaban de dejar las toallas, shampoo, jabón mucha irresponsabilidad. El computador que dejamos en la pieza estaba encendido como se hubiera sido ocupado. Se dan cuenta de la comodidad que este hotel nos entregaron? Tener que a cada rato llamar por toallas, cuando esto es el mínimo que podían hacer bien en un servicio de hotel, en un hotel más sencillo que este no se pasa este tipo de acontecimientos. Las comidas funcionaban cuando había buffer, porque era rápido uno se atendía sólo, pero cuando era a la carta, pasábamos 2 horas para nos atender, y traer la comida, como uno puede sentirse bien en uno ambiente así. Todo el ambiente del hotel giraban en torno de la propina, todo que se hacía tenía que pasar propina, es extremamente ridículo el concepto que tiene este hotel de sólo atender bien a la persona que le pasa propina a cada rato. La propina uno tiene que ganársela con la buena atención del principio al fin, no obligar a uno pasarle plata si no hay una buena atención. Lo correcto es al final de la hospedaje uno entregar una propina general para el hotel, lo cual debía ser dividido entre ellos, se realmente la atención fue buena, uno por cuenta propia hacer el abono que se juzgue adecuado. Este es mi reclamo de la pésima atención recibida en este lugar, lo cual jamás he de indicar para nadie. Hasta hoy no he recibido ninguna disculpa por parte de nadie de este hotel, para que vean la calidad del servicio. Dear I let them know of the great disappointment I had in the Hotel Las Torres in Torres del Paine. It was too bad everything that happened. It really was a big disappointment reception here. Our arrival at the hotel was a big towers nightmare, he had chosen this date of October 27 to November 1, 2011, reserved from February 2011 chosen hotel to rest, and also was sick of my neck, so the I needed most was an excellent service and tranquility, which we did not get. In the beginning the hotel transfer to the person who picked us up, very good person, polite, very gentlemanly, attention. On the Black Hill stop also very nice people, very good service excellent. But already in the hotel that we thought and care has been so good on the road, we expected that the hotel also happen the same, but it never happened. For starters arrived very tired from the journey to the hotel, we left at 01:55 pm Santiago, Punta Arenas we at 05:15 am, hope you pick us out in the hotel Casino Dreams at 10:00 am on a long journey. Arriving at the hotel the receptionist who checked us call Dominique was new, it showed that he had no experience in dealing with people was really lost, because I was trying to appeal to someone, but nobody answered the call and which took about 20 to 30 minutes trying one and again, we asked who we could meet, and all he said was, I hope I am making a call. How can a person leave a customer wait that long after a long trip like this, and a tremendous tail queue of people waiting behind us, hoping that she will get after completing the call to serve us, when all she could have done was served first to leave a stand in this long journey, and when she had her space due to phone call. It was awesome we had the feeling that we as employees, or of the hotel, or whatever we were about and did not deserve proper attention. When I finally managed to complete the call, and so little attended to us had the luxury of looking at the book to find out what room we were booked or Chilean or foreign, was so disconnected that looked like a robot, psyched for another English-speaking people, saying all the time their passports, passports, we ask that passport was talking about. They had looked at the reservation had it realized that it was Chile. At the time of handing over the keys of the room, took all his time as 10 minutes looking at the available keys, grabbed a anyone, know that taking keys, gave us a key to the room where they were 48 beds where the location was to go through an outdoor corridor and endure the cold in the neck by the way, where I was sick of the neck. When we arrived the room we actually collided with the lack of organization of this hotel in having this person as a receptionist, we had to talk with about 2 people to try to solve the problem, because nobody wanted to take this hard time we were going. Uncontrolled Much, much disorganization. My partner decided to go talk to them to hurry, because we were tired or had to return our money, was when they decided to spend a bridal suite with jacuzzi, which it took like almost 2 hours to decide to give us a room to marriage No. 47, a reservation and requested a long time in the beginning period of the year in February. Therefore, this should already be all set. The Jacuzzi room that ran only 2 days, because when we returned to the room, the technicians were taking a piece and left disabled, saying the problem was with a plug, it really was a silly lie, because the whirlpool was normal, hence invent a problem no longer use this equipment, kid goat was tremendously this statement of the problem encountered when the jacuzzi was working perfectly. We are not interested in a jacuzzi, because we were seeking was to rest, relax, have fun, they wanted a Jacuzzi, we had booked with this type of artifact, but the most important thing was the atmosphere we were looking for peace, tranquility. The location was very bad in the room, could not sleep because the second floor they passed had stayed all night making noise, loud walking, running, moving furniture, room noise, it seemed that we were living a nightmare, the roof zero noise insulation. The maids, they forgot to leave towels, shampoo, soap very irresponsible. The computer that the piece was left on as it had been occupied. They realize the comfort that this hotel gave us? Each time having to call for towels, as this is the least they could do well in a hotel service in a simple hotel that does not pass this kind of events. Meals were working when buffer, because it was quick attended only one, but when I was a la carte, we spent 2 hours to attend, and bring food, as one can feel good in an environment like that. The whole atmosphere of the hotel revolved around the tip, everything that had to happen did tip, it is extremely ridiculous the concept that this hotel is just take good care of the person who tipped happens all the time. The tip you have to earn it with good attention from beginning to end, not to force a pass if there is money good care. The right thing is the end of the housing to deliver a general tip for the hotel, which was to be divided among them, attention was really good, a self make the payment as deemed appropriate. This is my claim for the lousy care received in this place, which I never tell anyone. To date I have received no apology from anyone about this hotel, to see the quality of service.

Pierre Kervella

September

5 /5 The best: The location of the Hosteria Las Torres is very convenient for day-long excursions in the park. Many activities and tours are proposed from the hotel, in particular horseback riding. The rooms are clean and nice, and our room did not have a TV (this is really a good point for me!). There is free wifi internet everywhere, useful to check the weather forecast. The staff is very friendly, and the breakfast is very good. We did not try the restaurant, but the menu looked quite good. Our family (2 adults, a 4 yo girl and a 6 months baby) visited the TdP park in August, and this was a dream: marvelous landscapes covered with fresh snow, no wind at all for several days (less than 10 km/h), and... a lot of sunshine ! But I guess we were lucky... The hosteria Las Torres was the only hotel open in august in the park. There are many practical services at the hotel (fuel, mechanical workshop,...), that is actually similar to an estancia due to the presence of several tens of horses.

The worst: Of course, the price of the rooms is rather high in summer, but in winter, they are much lower and actually quite competitive (hence the 4* value rating). The last section of the road to access the hotel is rather bumpy, and there is a very narrow bridge to cross.

Chris Stenger

May

3 /5 The best: Good hotel but nothing special given the extremely high price

The worst: Extremely overpriced also given the fact that I travelled off season

Jorge Crignola

February

5 /5 The best: Personal muy atento, lindo emplazamiento geográfico

The worst: Acceso